- Compatible Magento Versions
Current extension version: 1.4.0
Cover each aspect of customer ticket management.
- Configurable automatic ticket actions;
- Ticket pages with detailed order info;
- Tickets can be sent to carbon copy recipients.
Change ticket priority, status, responsible agents/departments, etc. automatically
‘All-in-one’ ticket page
View the main ticket/customer info and send messages to customers from a single page
Carbon copy emails
Send tickets to CC recipients to ensure the maximum privacy of ticket management
How Magento 2 Help Desk Ultimate Works
Effectively handle customer tickets with the Magento 2 Help Desk Ultimate extension! Manage tickets by assigning/re-assigning them to particular departments and agents. Attach files to ticket threads and leave internal notes. Automate ticket actions, including email alerts, status/priority editing, changing responsible agents/departments. Resend tickets to CC recipients.